Paduan Portal FAQ

Q: What is the Padan Portal?

A: The Paduan Portal is the name we have given to the online tool called inFellowship, which is a public-facing website that allows the parishioner to access their information stored in our web-based Church Management System.

Q: What is Fellowship One?

A: Fellowship One is a web-based program for the church designed to streamline communication, administration, registration and giving so that church staff can spend more time doing ministry and less time doing administration.

Q: What do you mean by web-based?

A: Both the Paduan Portal (inFellowship) and Fellowship One programs are accessed via the internet and not stored on a local computer server housed on the church campus.

Q: How do I edit my credit or debit card number for my scheduled giving in the Paduan Portal?

A: To Edit Giving Schedules & Stored Bank Card Details:
Log into the Paduan Portal.
Navigate to Your Giving.
Click on the Schedules tab.
Click on the name of the schedule you wish to edit.

Then, on the Shedule Detail Screen…
Click the EDIT links to:

  • Edit the amount or fund(s)
  • Edit the dates or frequency
  • Edit the bank card information

Q: Why do I have to give my birthdate when I register?

A: It helps us identify that it’s really you, prevents the creation of a duplicate record and helps us comply with the Children’s Online Privacy Act.

Q: I don’t have an e-mail address, can I still register for an account?

A: Not at this time.

Q: I registered for an account and my wife also tried to but it told her that the e-mail address was already used. We share an e-mail address, how does she register too?

A: Unfortunately our database program requires each individual to have a unique log-in. Your e-mail address is what identifies you as a ‘unique person’ – kind of like your social security #. This is the same requirement of financial institutions or any place online that requires you to create a user account.

Q: I forgot my password and now the Paduan Portal is telling me I am locked out. What do I do?

A: If you have attempted to log in using an incorrect password, the system may warn you after three failed attempts, your account will be locked.  Do not worry, you can unlock your account by simply requesting your password be reset.

Click the grey “forgot?” link above the password entry box on the Paduan Portal log in screen.  The system will ask you for the email address you use to log in. Once you enter this email address, it will immediately send you a reset message.

This message will be from email@fellowshipone.com. If you do not receive this message immediately, check your spam or junk mail folder or do a search for this sender.  You may want to add this sender to your safe sender list so you can be sure to receive messages from the system.

The link in the message will allow you to create a new password and confirm your new password.  You should now be able to log into the Paduan Portal.

Q: Can I call the office and have you create an account for me?

A: Internet Privacy Rules do not allow us to register for you. Your log-in information should be private as it allows you to access your online giving records. If you don’t have access to a computer and need assistance, you can come to the office and one of our admin staff can assist and walk you through it.

Q: I need to edit my child's Name or need to edit my child's Date of Birth. How do I do that?

A: Log into your Paduan Portal account and from the main menu select UPDATE PROFILE.  Then from the right side menu, select UPDATE MY PROFILE.  Your entire household will appear in the right side menu and you may edit your children. You may not edit your spouse.

Q: How do I add a person to my household?

A: Adding a new person to your household is NOT found when logged on the Paduan Portal as you may have discovered.  Adding new people is a function that exists when registering for a program or an event, then you will see a great big ADD A PERSON button on your screen.

Q: I have followed the instructions and I can’t log in, who do I contact?

A: Send an email describing your issue to F1Support@staoptw.org. Please include your name and phone number and a brief description of the problem you are experiencing.

Q: I am a parishioner and I created an account but I can’t see my giving history or the directory.

A:  When you first create a new account in the system, if you sign up using information that doesn’t match exactly what we already have in the system for you, you will be able to donate immediately, but you will not have access to any previous contribution information or the church directory. THIS IS FOR YOUR PROTECTION.  If this is the case, we must manually match the information we have on file to the information found in the account you created.

 

In order to verify the authenticity of the account request, we will ensure your data matches our current records (e.g., address, phone number, and email address). If there is any question, we will contact you via email before matching. Since this is a manual process, we will perform these steps approximately once a week.  It may take up to 10 business days for us to reconcile the accounts and we thank you in advance for your patience.

Q: I am trying to process a payment online through the Paduan Portal and keep getting a tokenization error. What is this and how can I fix it?

A: In the payment card industry there are a set of security standards and best practices that are defined by the Payment Card Industry Security Standards Council (PCI) with a goal of protecting card holder data. Entities such as brick-and-mortar merchants, e-commerce merchants, payment card processors, and acquirers are all required to follow the standards and best practices defined by PCI. Protection of card holder data includes encryption and tokenization.

 

The tokenization failure is most likely caused by the firewall on the computer you are using.  The security is blocking the credit card authorization/tokenization process. This most happens on corporate networks or a company computer or laptop.  Try processing your payment or registration on a cell phone or another device that is not connected to the same network or through that same firewall.

Q: How do I get to the online directory?

A: To see the directory, login or create an account in InFellowship. From the home page of your account select CHURCH DIRECTORY and you’re there.  Only those parishioners who have opted into the Directory will be displayed.

Q: Can anyone view my information if I register?

A: Others view your contact information ONLY if you have opted to be included in the online directory when you create your Paduan Portal account. AND the only information displayed is what you choose to share in your PRIVACY SETTINGS. (See image below).  ONLY people who have Registered with our Parish by submitting an official  Parish Registration Form  and then assigned an Envelope Number, will have the option to be included in and view the directory.   The general public cannot access the directory.

Q: I don’t do anything online and probably won’t create an account, but I want to be able to reach other people in the church, can you just print me a hard copy of the directory?

A: We purposely moved towards a web based database that will give our parish the easiest and most efficient way to access this information and reduce paper costs. If you do not have access to or do not use a computer—please call or stop by the church office so we can help you!